Shipping Information
Once you place your order, our team will process it and hand it over to a trusted courier
service for delivery to your address. You will receive a call from our team or the delivery
agent before your order arrives so you can be available to receive it. We deliver across
Nigeria — simply provide your correct state, town, and delivery address when placing your
order.
Delivery fees may apply depending on your location. The delivery cost, if any, will be
communicated to you before your order is confirmed. Payment is made on delivery — meaning
you only pay when the item arrives at your door. There are no upfront or hidden charges.
Delivery typically takes 2–5 business days depending on your location within Nigeria.
Orders to major cities such as Lagos, Abuja, Port Harcourt, and Kano are usually faster.
Remote or interstate deliveries may take a day or two longer. Our team will keep you
informed throughout the process.
We are sorry to hear that. If your item arrives damaged or not working as described,
please contact us immediately on WhatsApp at 07065513997 with a photo or video of the
item. We will arrange a replacement or full refund at no cost to you. Your satisfaction
is our priority and we stand behind every product we sell.
Orders and Returns
After placing your order, you will receive an order confirmation. Our team will reach out
via phone or WhatsApp to confirm your details and give you a delivery timeline. If you have
any concerns about the status of your order at any point, simply call or message us on
07065513997 and we will update you immediately.
If your order has not arrived within the expected delivery window, please get in touch with
us right away. Contact us on WhatsApp at 07065513997 or call us directly. Please have your
order number ready so we can investigate and resolve the issue as quickly as possible. We
will not leave you without your order or your money.
If you are not satisfied with your order, contact us within 24 hours of receiving your
item. Reach us on WhatsApp at 07065513997 with your order number and reason for return.
Items must be unused and in their original condition. Once we confirm the return, we will
arrange a pickup and process your refund promptly. We offer a 100% money-back guarantee
on all eligible returns.
Payments
We currently accept cash on delivery only. This means you pay in cash when the delivery
agent brings your order to your door. You do not need a bank card, online transfer, or any
upfront payment to place an order with us. This makes shopping with Kassy Mall completely
risk-free.
At this time, all orders are pay-on-delivery. We do not accept advance payments. This
policy exists to protect you as the customer — you only part with your money once your
item is in your hands and you are satisfied with it.
Please try to have the exact amount ready at the time of delivery to make the process
smooth for both you and the delivery agent. If you anticipate any difficulty, kindly reach
out to us beforehand on 07065513997 so we can make alternative arrangements.
Absolutely. Because we operate on a pay-on-delivery basis, you never pay until your item
arrives. We also back every order with a 100% money-back guarantee — if your item is
faulty or not as described, we will refund you in full. Thousands of customers across
Nigeria have shopped with us safely. Your trust is everything to us.